![]() You will start downloading the software or you will get prompted to save the setup file: CreativeCloudInstaller You may not see this prompt if you've recently signed in with your Brown username. You will be asked to sign in with your Brown username and password. Type in your Brown email address on the top line, leave the password blank, and click Sign In. You can view and manage your activated devices here and also reference the Troubleshooting section of this article. You also cannot run the software on both devices at the same time. You can only activate Creative Cloud on two devices at the same time one will need to be deauthorized before activating it on a third. You can visit Adobe's System Requirements Page to check if your computer can run any of the software included with Creative Cloud suite. If you experience issues with activating the Creative Cloud software, even after reinstalling, review the Troubleshooting section of this article. If you've installed previous Brown versions of Adobe, you should uninstall the Adobe software and run this License Removal Tool. There have been known issues where previously installed Adobe software prevent Creative Cloud from activating correctly. ![]() If you are ineligible for this software, you can review this KB article about getting a discounted version.Īny Adobe software already installed on your device should be removed before installing Adobe Creative Cloud. A list of apps should now appear in the Apps tab, with options to install, open, or update.Ĭreative Cloud Desktop App doesn't open, progress wheel just spins.The Creative Cloud software will only function for Brown-paid faculty, staff, and active students. Open the Creative Cloud Desktop application and sign in using your university-provided Adobe Enterprise ID.Mac: Go to the Acrobat folder, then the Build folder.Windows: Go to the Acrobat folder, then the Build folder.Download the appropriate Creative Cloud desktop package with Acrobat to reset the software CC Desktop software, and re-install the Acrobat application on the computer.Sign out of the Creative Cloud Desktop App.Follow this link and choose AcroCleaner from the left side menu. Download and run the Acrobat Cleaner Tool.This prevents problems with Acrobat if there is an older version installed on the computer:.Drag and drop the ServiceConfig.xml file you just edited from the desktop into the original location in the Configs folder and choose to “Replace” the existing document when prompted (you will be asked to enter admin credentials here).Find all instances of the value “false” and replace with “true” save and close the document.On the Apple Menu bar, click Edit > Find > Find and Replace….Open the ServiceConfig.xml file you just copied in TextEdit.Macintosh HD/Library/Application Support/Adobe/OOBE/Configs ***Make sure that you are searching under Macintosh HD and not Users, as you will not find the. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/”. To navigate to a hidden folder, open the Finder application. These files may be hidden on your computer.Edit XML file there and set the value to true.You may need to enable your account to see hidden files. C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs.If the Apps tab is not visible in your Adobe Creative Cloud Desktop Application, you can restore it by following this process.įirst, make sure you can see all the hidden files and directories. The missing tab may also prevent fonts from syncing. ![]() Since the tab is missing you cannot manage your Adobe apps from the Creative Cloud Desktop app. The apps tab may not be visible if the update feature has been disabled, after applying updates to the Adobe Creative Cloud Desktop Application or any other Adobe Creative Cloud application. ![]()
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